Citizen Charter
A Citizen Charter is an official document that specifies the services provided by a local government to the people, the procedures for obtaining the service, the documents required, the time limit for obtaining the service, and the officials concerned. It is called Citizen Charter in English.
The main objectives of the Citizen Charter
- Provide clear information to the people about government services
- Ensure transparency in services
- Reduce delays in obtaining services
- Ensure accountability of officials
- Reduce complaints and increase efficiency
- Information that is usually included
List of available services
- Documents required for each service
- Time limit for obtaining the service
- Name / designation of the officials concerned
- Place where the application should be submitted
- Mechanism for filing complaints
The Citizen Charter helps the people understand their rights and the quality of services. It can also be used as a basic document for filing a complaint if the service is not received within the specified time